You can log out one or more agents from their Agent Desktop if they are not on a call. To do so:

1. Log in to the LiveVox Portal.
2. Access the Monitor dashboard at the enterprise or call center level.
3. In the Voice section, as required, click one of the following tabs: Outbound, Blended, Inbound
   
   
   
4. Ensure that the Agents widget appears in the tabular format.
   
   
   Delete

   If the Agents widget does not appear in the tabular format, click the Flip to Table View icon  on the widget.

5. In the rows displaying the names of the agents to be logged out, select the checkboxes.

   Delete

   If you want to log out all the agents, select the checkbox in the column heading.

   
   

6. Click the Log off icon.
   The Agent Panel window appears.
   
   
   
   

   Delete

   The Can Be Logged Off column indicates if you can log out an agent from the Agent Desktop. For a given agent, if this column does not contain a checkmark, you cannot log out the agent.

   
   

7. Click Ok.
   A message appears to indicate if the agents are logged out.