U17

You can delete a service if a campaign has not been run on the service over the past 90 days. You can delete the service from the Services tab within the LiveVox Portal (LVP). 

To delete a service:

1. Log in to LVP.
2. On the Configure tab, click Services > Services.
   The Services window appears.
3. In the Services window, select Call Center from the Call Center drop-down list and then select the service name from the Service drop-down list.
4. Click Delete.
   
   
5. You are prompted with a confirmation screen.
   
6. Click Yes.
   
   Delete

   Info

   If a campaign is active for a service, you cannot delete the service. 

The service is deleted from the Service window.

LV19 and Fall 23

You can delete a service if a campaign has not been run on the service over the past 90 days. You can delete the service from the Services tab within the LiveVox Portal (LVP). 

To delete a service:

1. Log in to LVP.
2. On the Configure tab, click Services > Services.
   The Services window appears.
3. In the Services window, select the Service and click Delete.
   
4. You are prompted with a confirmation screen.
   
5. Click Yes.
   Delete

   Info

   If a campaign is active for a service, you cannot delete the service.

   The service is deleted from the Service window.

Fall 24

You can delete a service if a campaign has not been run on the service over the past 90 days. You can delete the service from the Services tab within the SmartReach portal. 

To delete a service:

1. Log in to the SmartReach portal.
2. On the Configure tab, click Services > Services.
   The Services window appears.
3. In the Services window, select the Service and click Delete.
   
4. You are prompted with a confirmation screen.
   
5. Click Continue and then confirm the deletion.
   The service is deleted.