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Deleting an Agent

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  1. Navigate to Configure > Agents > Agents to open the Agents Editor.
  2. Select the required agent by clicking the row.
     
    Delete

    Note

    You can only delete agents with no dialing activity in the last 90 days.


  3. Click the Delete icon (X). The Confirm window appears.
     


  4. Click Yes to delete the agent.
     
    Delete

    Warning

    Deletions cannot be undone.

remove agent erase agent

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About SmartReach

SmartReach a next-generation contact center platform that powers more than 14 billion interactions a year. By seamlessly integrating omnichannel communications, CRM, AI, and WFO capabilities, the Company’s technology delivers an exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation.



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