If you are having difficulties establishing an audio connection using the LiveVox Communicator (LVC) v5.3 application, there is a tool called the Audio Wizard that can assist you. The Audio Wizard within LVC allows you to confirm the different aspects of your audio connection, including:

• Headset speakers (including volume)
• Microphone access
• Camera access (if using LVC for other non-LiveVox applications)

Running the Audio Wizard

1. Open LVC v5.3.
2. Navigate to the Settings icon in the upper-right corner of the application:
   
   
   
    
3. Find the Media tab and click on Audio:
   
   
   
    
4. From this tab, you'll be able to check all of your devices. You'll want to make sure that your input and output devices are your headset microphone and ear-coverings, as well as your input and output speakers. This will ensure that, when taking a call, the customer's voice is coming through the appropriate output.