Choosing a Headset for LiveVox Use
What type of headset should I use in the LiveVox platform?
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When choosing a headset or pair of headphones, you typically get what you pay for. You may have a lightning-fast network and top-of-the-line PC, but if you have a poor headset, your audio quality will suffer.
Where the headset will be used also matters. Most well-known brands separate their headsets into two different categories: call center or office use. Call center-style headsets will usually feature better microphones and noise cancellation (due to the louder environment).
While LiveVox does not recommend specific headsets or brands, we do provide some general guidelines for you to make the best headset decision for your business so that you can get the most out of your LiveVox service.
*Note on Speaker Frequency Range
Use the standard frequency range guidelines if your headset vendor doesn't explicitly state a specific speech/speak/communication mode.
**Note on Speaker Sensitivity
Generally, agents will never use their headsets at maximum sensitivity (volume), but having the option to increase the volume when needed is helpful.
***Note on Microphone Sensitivity
Headset manufacturers may use different tests to measure microphone sensitivity. Correct microphone placement, orientation, isolation (pop filter, etc.), and configuration with an operating system play a crucial role in ambient noise rejection for loud environments.
Headset FAQs
What does it mean if my headset doesn't meet the specs? Will it not work with Agent Desktop Native (ADN) or WebRTC?
Agent Desktop Native (ADN) and WebRTC do not have strict requirements for headset compatibility. You are welcome to use any headset that you prefer, but the end user experience may be impacted by low quality or out-of-spec headsets.
If I have an out-of-spec headset, will that impact the support level provided by LiveVox?
No! LiveVox support will be the same even if you use out-of-spec headsets. However, low quality headsets have a higher-than-normal support ticket count relating to bad audio quality and other issues. If the root cause of your problem is found to be the headset, you may be redirected to your headset vendor for support.