Minimum PC Requirements for Administrators (Users) and Agents
Table of Contents
As with any software, the LiveVox suite of products has minimum hardware and bandwidth requirements in order to function optimally. We've put together a list of those requirements below:
Minimum Requirements
Agent Desktop Native
| Hardware | Processor | 256 Mhz |
| RAM | 256 MB | |
| Display | Minimum resolution of at least 1024 x 768 | |
| Peripherals |
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| Software | Operating System |
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| Environment |
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| Security | SIP/HTTPS | TLSv1.2 |
| RTP | AES-128-CM, SHA1 80 | |
| Network | Codec | Opus |
| Codec Bandwidth | Opus is a variable rate codec, on average users +25 kbps | |
| Web Traffic and Voice bandwidth | 80 kbps (55kbps for data +25 kbps for voice) |
Administrator (User) Systems
| Specifications | LiveVox Portal (LVP) Desktop | Mobile | Tablet | |
| Hardware | Processor | 1 Ghz or faster 32-bit (x86) or 64-bit (x64) | N/A | N/A |
| RAM | 2 GB | 1 GB | 1 GB | |
| Display | A screen with a resolution of at least 1280 x 1024 px | A screen with a resolution of at least 1136 x 640 (300+ ppi) | 7"+ display with a resolution of at least 1024 x 768 (300+ ppi) | |
| Peripherals |
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N/A | N/A | |
| Software | Operating System |
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Android 5.1+, iPhone 6+ | Android 4.4+, iOs 10+, Windows 8+ |
| Environment | Citrix, Microsoft Server 2012R2, 2016 | |||
| Internet Browser | Latest versions of Microsoft Edge, Google Chrome, Mozilla Firefox, and Safari 9+ | Google Chrome (latest version), Firefox (latest version), Safari 600+ | Microsoft Edge, Google Chrome (latest version), Firefox (latest version), Safari 600+ | |
| Network | Bandwidth | Minimum bandwidth 500 Kbps | Minimum bandwidth 250 Kbps | Minimum bandwidth 500 Kbps |