Outbound Engagement (SmartReach/LiveVox) Coming Soon Release Notes for Version 26.4
We are excited to announce the products and features currently planned for the 26.4 release of Outbound Engagement. Accessibility Support for WCAG 2.2 (Phase 2) The Contacts and Campaigns editors will be updated to meet WCAG 2.2 AA accessibility standards. These enhancements will provide a more inclusive experience for users relying on assistive tec...
Product Updates for the Fall 24 Version (Publication Date 28 September 2026)
NiCE CXone is pleased to announce the following features and enhancements for Outbound Engagement (SmartReach/LiveVox). Compose SMS Messages of up to 1000 Characters To empower agents to provide detailed information in a single text, we increased the SMS character limit from 160 to 1,000 characters and added a helpful character counter. This enhan...
Product Updates for the Fall 24 Version (Publication Date 4 September 2026)
NiCE CXone is pleased to announce the following features and enhancements for Outbound Engagement (SmartReach/LiveVox). SMS Contact Flow Update The Cellular Telecommunications Industry Association (CTIA) guidelines require that businesses sending application to person (A2P) text messages support the standard keywords STOP, HELP, and START, and resp...
Product Updates for the Fall 24 Version (Publication Date: 21 August 2026)
NiCE CXone is pleased to announce the following features and enhancements for Outbound Engagement (SmartReach/LiveVox). Agent Desktop Native, Version 11.0.1 A new version of Agent Desktop Native (ADN) has been released and includes the following enhancements: Contains Audio Processing options and logo and user interface updates. Improved multi-mo...
April Updates from NiCE Outbound Engagement (SmartReach/LiveVox) for the Fall 24 Release!
CXone SmartReach is pleased to announce the following features and enhancements for Outbound Engagement (SmartReach/LiveVox), focused on improving usability, consistency, and call-handling intelligence. Contacts Enhanced Contact Editor UI The Contact Editor has been updated with the new SmartReach look and feel, delivering a more modern and consiste...
The Customer Community Hub
The Customer Community is a self-service hub for contact center professionals to connect, collaborate, and share knowledge about Outbound Engagement (SmartReach / LiveVox), as well as create and manage support cases. Accessing the Customer Community Hub Complete the following steps to access Community: SmartReach / LiveVox will register you to prov...
Upgrade Your LiveVox Site to the Fall 23 Version by June 30th, 2026
Did you know that support and maintenance for your current LiveVox LV19 platform will be discontinued as of June 30th, 2026? We encourage you to proactively coordinate the upgrade of your site to our Fall 23 release as soon as possible. Upgrading will allow your contact center to leverage powerful new capabilities, such as: Full E.164 International ...